One clear enquiry
Describe the concern and identify the order, affected wheel and when the issue was observed. Include photographs that show both the overall item and the relevant detail. Explain any handling or installation that has already taken place.
Preserve useful records
Keep the packaging, order specification and delivery information while the case is reviewed. If a wheel appears damaged or unsuitable, do not continue using it while waiting for clarification. Seek an assessment from a qualified installer where needed.
Review and agreed resolution
SHB coordinates quality-related enquiries through the overseas sales team. The response depends on the evidence and the agreed order terms. Contact us through the Alibaba showroom, WhatsApp or the published company email.
Stay in touch with SHB
Discuss your wheel project with SHB: Alibaba showroom · WhatsApp · Contact
